Answer questions
Answers using your company's services, requirements and procedures, within the support scope you agree on.
Albor Forge / Customer support agentYour customer doesn't start
Your customer doesn't start
from scratch in every conversation.
Your voice and chat support agent consults your company's Company Brain, guides customers and helps your team continue when a person is needed.
EARLY ACCESS · GUIDED IMPLEMENTATION
Support that continuesVOICE + CHAT
Illustrative example
I need help with my service.
Let's take a look. Tell me what you need help with.
I already sent the details in chat.
↳ CONTEXT TO CONTINUE SUPPORT
We'll continue with that context. If needed, I'll connect you with the team to resolve it.
The journey is configured around your channels, knowledge and business rules.
One agent / one goalAnswers with context.
Answers with context.
Support with continuity.
The agent works with the questions, knowledge and rules you define for your support team.
Keep the context
Uses knowledge and memory to continue the conversation over voice and chat, according to your implementation's channels.
Hand off to a person
Gives your team the context it needs to continue cases that require human involvement.
Company Brain / reusable brainsYour knowledge.
Your knowledge.
More than one agent.
Company Brain brings together your company's knowledge: documents, context, memory and decisions. Your team can reuse that brain across its agents, without starting from scratch each time.
Each company keeps its own information space. Reusing a brain across your agents does not mean sharing information with other companies.
Company BrainKNOWLEDGE · MEMORY · CONTEXT
Software engineering agentCustomer support agentSales agent
How we forge your agentYour team first.
Your team first.
Then, its agent.
We agree on knowledge, channels and actions before enabling the journey.
A clear goal
We choose which questions the agent will handle and when to hand off to a person.
Company Brain
We prepare your company's knowledge so you can reuse it across your agents.
Channels and tools
We define voice, chat and the integrations needed for your implementation's scope.
Test with your team
We review conversations, actions and handoffs before opening the journey, and help improve it over time.
Customer support agent / early accessBetter support
Better support
starts with your team.
Leave your email so we can discuss your use case and let you know when we can support your implementation.
This list is only for the customer support agent. Explore the other Albor Forge agents and join their lists separately.Received. We saved your interest in the customer support agent for .We'll use your email to contact you about this Albor Forge agent. Joining does not create an account or add you to other lists.
Frequently asked questions
Before you start.
Does this agent also sell?
Its goal is customer support. The sales agent supports commercial processes and has its own page and early access list.
What does reusable brain mean?
A Company Brain brings together your company's knowledge and context. Reuse it across your team's agents, with their own permissions and goals, without sharing information with other companies.
Can I connect my systems?
We review the tools and integrations you need together. Queries and actions are agreed on and validated before being enabled.
Does joining give me immediate access?
We're accepting interest for early access with guided implementation. We'll contact you to review your use case, availability and terms.